At Moore Marketing London Ltd, we are committed to delivering high-quality marketing services that meet your expectations. However, if you are not entirely satisfied with our services, we have a fair and transparent refund policy in place.

Eligibility for Refunds

1. Services Not Yet Commenced: If you have paid for services that have not yet begun, you are eligible for a full refund within 14 days of the initial payment.
2. Unmet Deliverables: If we fail to meet the agreed-upon deliverables outlined in our contract or service agreement, you may be eligible for a partial or full refund, depending on the extent of the unmet deliverables.

Refund Process

1. Initiate a Request: To request a refund, please contact us at support@mooremarketinglondon.co.uk with your order number and a detailed explanation of the reason for your request.
2. Review and Approval: Our team will review your request and the circumstances surrounding it. If your request is approved, we will process the refund within 7 business days.
3. Refund Method: Refunds will be issued using the same payment method as the original transaction, unless otherwise agreed upon.

Partial Refunds

1. Milestone-Based Projects: For projects divided into milestones, refunds may be issued for incomplete milestones. Completed milestones are non-refundable.
2. Ongoing Services: For ongoing monthly services, partial refunds may be issued for the unused portion of the service period, less any work already completed.

Non-Refundable Services
Please note that certain services are non-refundable, including:

• Ad spend budgets already utilized
• Work already completed and delivered
• Custom or personalized marketing strategies

Exchanges and Modifications
If you are not satisfied with a particular aspect of our service, we encourage you to contact us to discuss possible adjustments or improvements before seeking a refund. We are committed to working with you to ensure your satisfaction.

Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

Email: support@mooremarketinglondon.co.uk
Phone: +44 (078) 18744209

We strive to provide exceptional service and value to our clients. If you have any issues or concerns, please do not hesitate to reach out to us.